The Kroger Co. is testing a pickup store only in the Cincinnati metropolitan area in response to increased demand for click-and-collect services during the new coronavirus epidemic (COVID-19).
Launched yesterday, the dedicated pickup service is offered at the Kroger Supermarket at 4630 Aicholtz Rd. In Mount Carmel, Ohio, east of Cincinnati. Store purchases are not available on the site because store associates are focused on fulfilling online grocery pickup orders, said Kroger.
To use the service, customers order their groceries online as usual at kroger.com or via the Kroger mobile app, then select Mount Carmel Kroger as your preferred pickup location. Pickup times at stores are 8 a.m. to 8 p.m. Daily.
Although customers cannot shop inside the Mount Carmel store, his pharmacy will remain open and they can speak directly with health workers or take prescriptions, according to Kroger.
“We greatly appreciate the understanding of our customers as we work tirelessly to serve the community during this unprecedented period. The pickup only model is ideal for all customers, especially senior and high-risk buyers, “said Erin Rolfes, business affairs manager for Kroger’s Cincinnati-Dayton division, said in a statement. “Due to the continuous increase in grocery products and services at this time, it is also important for our customers to know that they may have limited inventory options and longer wait times than habit. “
Kroger said he continues to see growing demand for online pickup as customers search for other ways to shop in the context of the COVID-19 pandemic. The retailer did not say if other stores in its market areas would become pickup only, but a company spokesperson said that Mount Carmel marked the first test of the concept.
Nearby Kroger supermarkets will continue to offer shopping, pickup and in-store delivery services.
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